Terms and Conditions

Hensol Veterinary Services Ltd aims to provide high quality veterinary health care. For this reason, our fees and trading conditions (detailed below) are structured to allow the Company to provide this service. We invest in modern equipment and quality products for the benefit of all our clients. The service and knowledge we offer is constantly reviewed and improved. 

1. Clients are requested to settle their account BEFORE each consultation; should your animal need medical attention or a course of treatment, payment will be required either prior or after each consultation. All services, products or interventions fees must be paid in full the latest at the time we finish our home visit. Estimates can be provided if requested. If your animal is insured, we would ask that payment be made to us in full BEFORE claiming from your insurance company. Payments can be made by cash or debit/credit card. 

2. Hensol Veterinary Services Ltd reserves the right to pass unpaid accounts to debt collectors/solicitors for recovery/legal action to whom we may assign the debt, and all rights, without restriction. 

3. In the event payment is not received as per Clause 1, a fee of £20 will be added to the amount owing. In the event that the account remains unpaid you will be informed by letter that you have two weeks to settle before the account is sent to the Debt Recovery Agency. 

4. In the event of late payment, interest will be charged at a rate of 10% per month for as long as the account remains unpaid. We will also require you to pay our expenses and legal costs incurred in taking steps to obtain payment on an indemnity basis. This will include costs for correspondence and legal notices, finding you if you have changed your address without notice, as well as third party costs incurred in the collection of unpaid accounts. 

5. If the account is not settled, Hensol Veterinary Services Ltd reserves the right to ask you to find another Veterinary Surgeon to treat your animals for routine problems. You will be informed of this by letter and given one week's notice to do so. 

6. By completing the registration form you agree that we may collect information from the Electoral Roll and search the files of a Credit Reference Agency, which will keep a record of the search. In the event of the account being unpaid as per clause 1, relevant details may be recorded with any agency. Any information supplied may be used for debt tracing and fraud prevention. Please sign to confirm you have read and agreed to the above Terms and Conditions 

Hensol Veterinary Services

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